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380 Bollo Lane
Acton
London
W3 8QU

Fax: 0208 992 8846

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Customer Service Policy

We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied. 

To ensure we are able to put things right as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction. As as soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards. 

In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can so that we can retctify any problems as soon as possible. Either call us on: 02087528333 ; write to us at:  380 Bollo Lane, Acton, London, W3 8QU ; or email us at: enquiries@ch-westend.co.uk and we'll aim to respond within 5 days of recieving your complaint and where possible, we'll provide you with a date to remedy any issues raised. 

Where we are unable to resolve your complaint using our own complaints procedure, as a  Which?  Trusted Trader  we use their  Dispute Resolution Ombudsmans and members of the Federation of Master Builders (FMB)  for dispute resolution. In the unlikely event that we cannot remedy your complaint to your satisfaction, you may wish to refer your complaint to them, by ringing or contacting them via their respective websites.